Team & operations

OCTOBER 2026

Team & operations

OCTOBER 2026

Measure responsiveness, follow-up discipline, finance progression and data quality.

Reporting period

Measure responsiveness, follow-up discipline, finance progression and data quality.

Reporting period

Calls answered

↓ 2 points

86%

413 of 482 calls

was 88% in the previous 4 weeks

Missed calls

↑ 3 points

9% of calls

was 6% of calls in the previous 4 weeks

First response time

No change

2 min

median, from enquiry to first reply

was 2 min in the previous 4 weeks

Replied within the hour

↑ 1 point

80%

of new enquiries · 64% within 5 min

was 79% in the previous 4 weeks

Lead record completeness

Treatment value

80%

Call performance

Every call to the practice

Calls482

Answered413 (86%)

Missed41 (9%)

Went to voicemail16

Hung up before reaching anyone23

Every line busy5

Lead response by owner

All time

No owner recorded12 of 115 had no reply after 3 days · median 2 min

Arlo Bibiall 1111 answered · median 29 min

Esmeall 947 answered · median 24 min

Priyaall 604 answered · median 27 min

Finley Eastonall 514 answered · median 3.1 hr

Alexander Mercerall 406 answered · median 20 min

EDWARD Eastonall 370 answered · median 10.8 hr

Elsie Murphyall 344 answered · median 1.3 hr

Willow Rigbyall 155 answered · median 37 min

Ivy Desaiall 83 answered · median 9 min

Followed up within 48 hours

Phone calls missing since 21 Oct

Invisalign60 of 96 · 36 lapsed

Dental Implants13 of 27 · 14 lapsed

General Dentistry23 of 32 · 9 lapsed

Composite Bonding8 of 12 · 4 lapsed

Orthodontics5 of 8 · 3 lapsed

Teeth Whitening5 of 6 · 1 lapsed

Lead record completeness

what reception fills in

Lead source100%

Owner assigned93%

Treatment value80%

Phone number94%

Email95%

Leads with no reply after 3 days

No owner recorded · 12 leads, oldest first

Lead	Came in	Treatment	Stage
Luca Ellis	8 Jul 2026	General Dentistry	Acknowledgement
Eliza Hollis	4 Sept 2026	Dental Implants	Acknowledgement
Arthur Bramley Bramley	13 Sept 2026	Facial Aesthetics	Acknowledgement
IVY ingram radcliffe beckett Radcliffe beckett gilmore Ingram Hart Beckett Radcliffe Beckett Foley HOLT	21 Sept 2026	General Dentistry	Acknowledgement
Max Shah	23 Sept 2026	Dental Implants	Acknowledgement
Phoebe Bramley	23 Sept 2026	Dental Implants	Acknowledgement
Ethan Gallagher	8 Oct 2026	Orthodontics	Acknowledgement
eliza yates

Loading practice data…

Calls answered

↓ 2 points

86%

413 of 482 calls

was 88% in the previous 4 weeks

Missed calls

↑ 3 points

9% of calls

was 6% of calls in the previous 4 weeks

First response time

No change

2 min

median, from enquiry to first reply

was 2 min in the previous 4 weeks

Replied within the hour

↑ 1 point

80%

of new enquiries · 64% within 5 min

was 79% in the previous 4 weeks

Lead record completeness

Treatment value

80%

Call performance

Every call to the practice

Calls482

Answered413 (86%)

Missed41 (9%)

Went to voicemail16

Hung up before reaching anyone23

Every line busy5

Lead response by owner

All time

No owner recorded12 of 115 had no reply after 3 days · median 2 min

Arlo Bibiall 1111 answered · median 29 min

Esmeall 947 answered · median 24 min

Priyaall 604 answered · median 27 min

Finley Eastonall 514 answered · median 3.1 hr

Alexander Mercerall 406 answered · median 20 min

EDWARD Eastonall 370 answered · median 10.8 hr

Elsie Murphyall 344 answered · median 1.3 hr

Willow Rigbyall 155 answered · median 37 min

Ivy Desaiall 83 answered · median 9 min

Followed up within 48 hours

Phone calls missing since 21 Oct

Invisalign60 of 96 · 36 lapsed

Dental Implants13 of 27 · 14 lapsed

General Dentistry23 of 32 · 9 lapsed

Composite Bonding8 of 12 · 4 lapsed

Orthodontics5 of 8 · 3 lapsed

Teeth Whitening5 of 6 · 1 lapsed

Lead record completeness

what reception fills in

Lead source100%

Owner assigned93%

Treatment value80%

Phone number94%

Email95%

Leads with no reply after 3 days

No owner recorded · 12 leads, oldest first

Lead	Came in	Treatment	Stage
Luca Ellis	8 Jul 2026	General Dentistry	Acknowledgement
Eliza Hollis	4 Sept 2026	Dental Implants	Acknowledgement
Arthur Bramley Bramley	13 Sept 2026	Facial Aesthetics	Acknowledgement
IVY ingram radcliffe beckett Radcliffe beckett gilmore Ingram Hart Beckett Radcliffe Beckett Foley HOLT	21 Sept 2026	General Dentistry	Acknowledgement
Max Shah	23 Sept 2026	Dental Implants	Acknowledgement
Phoebe Bramley	23 Sept 2026	Dental Implants	Acknowledgement
Ethan Gallagher	8 Oct 2026	Orthodontics	Acknowledgement
eliza yates